Terms of Service

Last Updated: April 18, 2026

1. Agreement and Acceptance

These Terms of Service ("Terms") govern your use of the BMC Employee Utility mobile application (the "App"), provided by BMC Group ("Company," "we," "us," "our").

By downloading, installing, or using the App, you agree to these Terms. If you do not agree, do not use the App.

Company Name: BMC Group
Governing Law: Viet Nam

2. App Purpose and Scope

The App is an internal employee utility provided by your employer for:

Employee meal registration
Gate access request and approval workflows
Account management and password changes
Push notifications for work-related updates

The App is intended solely for authorized company employees. Personal or commercial use is not permitted.

3. Eligibility

You may use the App only if:

You are an authorized employee of BMC Group
You are at least 18 years of age
You have not violated these Terms or been prohibited from using the App
You have a valid employee account provided by your company

If you are no longer employed, your access will be terminated immediately.

4. Account Responsibilities

4.1 Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
Not sharing your password with others
Immediately notifying IT if you suspect unauthorized access
Logging out on shared devices

The Company is not responsible for unauthorized access resulting from your failure to protect your credentials.

4.2 Account Information

You agree to:

Provide accurate and current information
Notify IT of changes to your employment status
Not create multiple accounts
Not impersonate other employees

4.3 Acceptable Use

You agree NOT to:

Use the App for personal commercial purposes
Attempt to hack, bypass, or reverse-engineer the App
Disrupt or overload the App infrastructure
Access or use accounts not assigned to you
Upload malware or harmful code
Violate company policies or applicable law
Share your account with non-employees

Violations of acceptable use may result in immediate account suspension or termination.

5. Service Availability

5.1 No Guaranteed Uptime

The App is provided "as-is" and may be unavailable for:

Scheduled maintenance
Emergency system repairs
Infrastructure updates
Security incidents

We will make reasonable efforts to schedule maintenance during off-hours and provide advance notice when possible.

5.2 No Service Level Agreement

We do not guarantee:

Specific response times for requests
Approval workflow timelines
Notification delivery speed
24/7 availability

5.3 Suspension or Termination

We may suspend or terminate your access:

Upon termination of your employment
For violation of these Terms or company policies
For unauthorized or fraudulent use
For security investigations
Without prior notice if necessary for security

6. Feature Changes and Updates

6.1 Feature Modifications

The Company may:

Add new features or modules
Modify or remove existing features
Change user interface or workflows
Disable features via feature flags

We are not required to maintain specific features or provide advance notice of changes.

6.2 App Updates

You are responsible for:

Installing security and functionality updates
Reviewing new features and privacy impacts
Accepting updated terms of service (if material changes occur)

The App may not function correctly on outdated versions of iOS or Android.

6.3 Data Compatibility

Updates may change data formats or require data migration. The Company is not responsible for data loss resulting from failure to update.

7. Intellectual Property

7.1 Ownership

The App, including all code, design, and content, is owned by the Company or its licensors. Your use grants you no ownership rights.

7.2 User Content

You retain ownership of meal registration and gate request data you submit. You grant the Company a non-exclusive, perpetual license to process and store this data for operational purposes.

7.3 Restrictions

You may not:

Copy, modify, or distribute the App
Create derivative works
Reverse-engineer or disassemble the App
Use the App to create competing services

7.4 Company Content

All documentation, help text, and interface copy are Company property and protected by copyright.

8. Disclaimers

8.1 As-Is Service

THE APP IS PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

Implied warranty of merchantability
Implied warranty of fitness for particular purpose
Warranty of non-infringement
Warranty of accuracy or completeness

8.2 Data Loss

WE DO NOT GUARANTEE:

Data will not be lost
Backups will be available
Deleted data can be recovered
Data integrity during system failures

8.3 Third-Party Services

If the App uses third-party services (payment, notifications, hosting), we are not responsible for:

Third-party service outages
Third-party data breaches
Third-party policy violations

8.4 No Guarantee of Success

The App does not guarantee:

Approval of gate requests
Successful meal registration
Timely notifications
Specific business outcomes

9. Limitation of Liability

9.1 Exclusion of Damages

EXCEPT WHERE PROHIBITED BY LAW, WE ARE NOT LIABLE FOR:

Loss of data, profits, or revenue
Indirect, incidental, or consequential damages
Special or punitive damages
Business interruption or lost opportunities
Claims arising from your misuse of the App

9.2 Liability Cap

OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES YOU PAID FOR THE APP, OR ZERO IF THE APP IS PROVIDED AT NO COST.

9.3 Assumptions of Risk

You assume all risk of:

Using the App
Relying on App data for decisions
Data loss or security incidents
Service interruptions

10. Indemnification

You agree to indemnify and hold harmless the Company, its officers, employees, and agents from any claims arising from:

Your violation of these Terms
Your violation of applicable law
Your misuse of the App
Your breach of company policies
Your infringement of third-party rights

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Viet Nam, without regard to conflict-of-law principles.

Any legal action or proceeding shall be brought exclusively in the competent courts of Vietnam, and you consent to the jurisdiction and venue of such courts.

12. Dispute Resolution

Before pursuing litigation:

You agree to attempt good-faith resolution with the Company
Contact the legal department at hcns.bmcgroup@gmail.com
Provide clear description of the dispute
Allow 30 days for resolution

If resolution fails, either party may pursue legal remedies.

13. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remainder of the Terms will remain in effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding the App and supersede all prior agreements, understandings, and negotiations.

15. Modifications to Terms

The Company may modify these Terms at any time by:

Posting updated Terms on this page
Updating the "Last Updated" date
Notifying you via email or app notification (for material changes)

Your continued use of the App after changes constitutes acceptance of the updated Terms.

16. Contact Information

For questions or requests regarding these Terms:

Email: hcns.bmcgroup@gmail.com

Mailing Address: nv.hcns@bmcgroup.com.vn

Response time: We will respond to inquiries within 10 business days.

17. Apple Store Compliance

This App is subject to Apple's Standard License Agreement, which is available in the App Store. These Terms do not modify or replace Apple's standard terms.

In the event of conflict between these Terms and Apple's terms, Apple's terms apply to the extent permitted by law.